Sparrow

Very cool little spot. They're doing some cool stuff with cocktails here and they have an interesting menu. They also have a really well curated and extensive rum selection, and bartenders who know their stuff. The vibe was nice and service was good. The only problem was getting in. The door guy was not helpful and kind of rude. There were a handful of people waiting outside. I 'checked in' with the door guy. Having never been here before, I didn't know if there was a list or what. He just said, 'It's at least a ten minute wait' (he said this exact thing to every single person) and then went back to looking at his phone. I had to ask is there a list or something or what's the procedure. He could have given a little more context. Then, we waited about half an hour, and watched about 20 people walk out of the bar during that period and no one was let in. At least three other groups who had already been waiting when we arrived left in frustration. Finally, we were let on, and the bar was about half empty. They said they were short staffed, but it was still really confusing. I don't mind a wait at places, but at least try to give accurate times. It's really too bad because this would have been a five star review, but it seems like they need some system for getting people in and seated.

I love this place and I must have spent thousands of dollars there. However, last few times I’ve been there, I’ve noticed that the door lady/table manager lady is extremely rude!!! Not courteous, not polite, and so smug like she’s doing guests a favor. We didn’t feel welcome at all. She forced me and my date to the bar despite us asking for a table, and then never gave us a table despite requesting repeatedly. There were tables available though as she kept walking other people that came after us to tables. She said “People coming in now are my first priority” and simply avoided us. Like what?!?! There was also no manager on site when I asked. “Customer service” is key requirement for her job, and she simply isn’t capable. Apart from that, I’ve always loved this place.